These Terms & Conditions govern access to Mangalore Jewels websites, use of our services and purchases made through our online store.
Please read these Terms & Conditions carefully before using the website or placing an order. Continued use of the website constitutes acceptance of these terms.
1. Definitions
In these Terms, “we”, “us” and “our” refer to Mangalore Jewels. “You”, “your”, “user” and “visitor” refer to any person accessing the website or purchasing from us.
The websites include www.mangalorejewels.shop and the associated online store at store.mangalorejewels.shop.
2. Website Use
Website content may be changed without prior notice.
Information is provided in good faith, but we do not guarantee that all content is always complete, current or error-free.
You are responsible for determining whether products, services and information meet your requirements.
You must use the website only for lawful purposes and in accordance with applicable laws.
Unauthorised use of the website, content or systems may result in civil or criminal action.
3. Eligibility
Services are intended for persons legally capable of entering into contracts under applicable Indian law. Persons who are incompetent to contract, including certain minors and undischarged insolvents, are not eligible to transact independently.
Users below 18 years of age may use the website only under the supervision and responsibility of a parent or legal guardian.
4. Account and Registration Obligations
You must provide accurate, current and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of account credentials and for activity conducted through your account.
We may verify submitted information and may suspend or reject registrations where information is inaccurate, incomplete, fraudulent or misleading.
5. Pricing and Product Information
Products are generally sold at the displayed price or MRP unless otherwise stated. Jewellery pricing may vary based on gold value, weight, purity, making charges, stones, taxes and other applicable factors.
We make reasonable efforts to display product colours and images accurately. Actual appearance may vary depending on lighting, photography and device display settings.
Before ordering, you should review the product description, measurements, pricing and applicable conditions carefully.
6. Orders and Cancellation
You may request cancellation before the applicable order processing or dispatch cut-off. Where accepted, eligible payments already made will be refunded according to the applicable payment method and processing timelines.
We may cancel or reject an order where we suspect fraud, unauthorised payment, misuse of the website, incorrect pricing, stock unavailability or a breach of these Terms.
7. Shipping and Delivery
Delivery timelines generally range from 24 hours to 7 days, but may vary depending on product availability, customisation, location, PIN code, logistics conditions and order verification.
You must provide a complete and accurate delivery address. Additional expenses caused by incorrect address or contact information may be charged to you.
Delivery may be provided through authorised logistics partners, including specialist jewellery logistics providers.
8. Returns, Refunds and Credit
Returns and refunds are subject to the product category, condition, delivery status, customisation, applicable store policy and statutory rights.
Where a return is accepted, the product must be returned in its original condition with certificates, packaging, tags and supporting documents. Refunds or credit notes will be processed after inspection and verification.
Products that are customised, engraved, resized, damaged after delivery or otherwise excluded by policy may not be eligible for return.
9. Prohibited Activities
publishing unlawful, abusive, harmful, threatening, obscene or defamatory material;
gaining unauthorised access to systems, accounts or networks;
interfering with another person’s use of the website;
transmitting malware, spam or harmful code;
copying, scraping or commercially exploiting website content without written permission;
infringing copyright, trademark, privacy or other legal rights.
10. Intellectual Property and User Content
The website’s design, layout, text, images, logos, product descriptions, software and other content are owned by or licensed to Mangalore Jewels and its technology or content partners.
No content may be copied, modified, republished, distributed or commercially exploited without prior written permission, except for limited personal and non-commercial use permitted by law.
Reviews, feedback and submissions must not infringe third-party rights or contain unlawful, misleading or harmful material. You remain responsible for content you submit.
11. Third-Party Links and Services
Links to third-party websites and services are provided for convenience. We do not control or guarantee their content, availability, security or privacy practices. Use of third-party services is at your own risk and may be subject to separate terms.
12. Limitation of Liability and Indemnity
To the fullest extent permitted by law, Mangalore Jewels and its affiliates are not liable for indirect, incidental or consequential loss arising from website use, service interruption, third-party systems, payment authorisation decline or events beyond reasonable control.
You agree to indemnify Mangalore Jewels, its affiliates, employees, officers and service providers against claims and losses arising from your breach of these Terms, misuse of the website, unlawful conduct or infringement of third-party rights.
13. Suspension and Termination
We may suspend or terminate access to the website without prior notice where necessary to protect the website, customers, business operations or legal rights. Termination does not cancel obligations relating to orders already placed or liabilities already incurred.
14. Changes to these Terms
We may revise these Terms at any time. The latest version will be posted on the website. Continued use after publication of updated Terms constitutes acceptance of the revised Terms.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to applicable arbitration and consumer-protection requirements, courts in Bengaluru, Karnataka will have jurisdiction over disputes arising from these Terms or transactions with Mangalore Jewels.
